FAQs
Treatment FAQs
Which treatments do you offer at Nervana Medical?
We provide a full range of wellness and aesthetic services, including weight loss, hormone therapy, IV/IM nutrient therapy, ketamine, Botox, Morpheus8, facials, PRP/PRF, and more.
How do I know which treatment is right for me?
The best way to find out what’s right for you is to Book a Free Consultation. During this visit, your provider will review your goals, lifestyle, and health history to recommend a tailored plan.
Do you offer both traditional and functional medicine approaches?
Yes. Nervana Medical blends traditional medical care with functional and integrative approaches to help you address the root causes of your concerns and achieve long-term wellness.
Do you offer virtual telehealth appointments?
Yes. Telehealth consultations and appointments are available in multiple states. In-person visits are recommended when possible for more personalized education and written guidance. Learn more HERE.
Membership FAQs
Do you offer membership options?
Yes. Our standard membership includes 15% off all services and products, exclusive VIP offers, and monthly Nervana Bank credit with certain exclusions. Learn more HERE. We also offer a personalized Medical Concierge membership designed to tailor your care around your individual health and wellness goals. Find out more HERE.
What’s included in a membership?
Benefits vary by program, but often include discounts, priority booking, exclusive pricing, and extended appointment times that allow for more individualized attention and support.
Is there a commitment required for memberships?
Yes. Most memberships include a one-year commitment and may have early cancellation fees.
Safety FAQs
Are your treatments medically supervised?
Yes, all treatments are overseen by licensed medical professionals.
What is Cassie’s medical background and licensure?
Cassie is a board-certified Acute Care Nurse Practitioner (ACNP-BC). She has over 15 years of experience in healthcare, primarily in intensive care medicine, where she provided complex, high-acuity patient care. Learn more about her journey HERE.
Does Cassie still see patients directly?
Yes. Cassie continues to work closely with patients while also leading and mentoring a multidisciplinary team of NPs, PAs, RNs, CMHCs, estheticians, and wellness experts.
What if I have a complex medical history?
Your first consultation includes a comprehensive review of your past medical history, symptoms, goals, and concerns to ensure safe and appropriate care.
Are controlled substances offered through telehealth?
No. Controlled substances (such as testosterone or ketamine) are only provided in-clinic at our Sandy location. Controlled substances (such as testosterone or ketamine) may be prescribed if warranted per provider discretion to Utah residents only.
What should I do if I have concerns after my visit?
Contact our team right away at (801) 335–5243. Your safety and comfort are our priority.
What to Expect FAQs
What happens during my first visit?
Your visit includes a one-on-one conversation with a provider covering your wellness or aesthetic goals, medical history, lifestyle factors, and questions. You’ll receive personalized recommendations and, when applicable, written guidance for next steps.
How long do appointments usually take?
Most appointments last 30–60 minutes depending on the service.
How should I prepare for my appointment?
Complete your intake forms and send any lab results you want reviewed to [email protected] at least 48 hours before your appointment. If you need help filling out forms, arrive 15 minutes early and our team can assist you.
Will I receive aftercare instructions?
Yes, every treatment includes clear aftercare guidance to support your results.
Insurance & Payment FAQs
Do you accept insurance?
We now accept Cigna, but most of our services are not covered by insurance. We are in the process of accepting Medicare, Aetna, BCBS Utah, and UHC. We also accept HSA/FSA for some services.
Do you offer payment plans?
Yes, we believe that everyone deserves to feel confident. We offer several flexible financing options to make our treatments more accessible. Please contact our office directly to learn more about our payment plans HERE.
Can I use HSA or FSA funds?
Some treatments may qualify depending on your plan’s guidelines.
Is payment due at the time of service?
Yes, payment is required at checkout unless otherwise arranged.
Do you provide superbills?
Yes, we can provide documentation upon request for qualifying services.
Booking & Policies FAQs
How do I book an appointment?
You can schedule online, call, or text our team at your convenience.
What is your cancellation policy?
We understand that emergencies and work or family obligations can come up. However, missed appointments without notice prevent other patients from receiving care. For this reason, a credit card is required to hold your appointment. Appointments not canceled at least 24 hours in advance will be charged a $50 fee. Appointment lengths range from 15 minutes to several hours, depending on the service. Any changes to appointment length must be discussed with your provider in advance so time can be properly scheduled.
How far in advance should I schedule?
Availability varies, but we recommend booking early for popular treatments.
Can I bring someone with me to my appointment?
Yes, as long as it does not interfere with treatment or patient privacy.
What is ketamine therapy?
Ketamine therapy is a revolutionary form of mental health treatment that combines ketamine injections with integrative therapy sessions to provide a truly transformative solution for those struggling with depression, anxiety, and PTSD. It is a safe and effective alternative to traditional treatments, providing unmatched relief for those with resistant or postpartum depression.
How does ketamine therapy differ from traditional therapies?
Traditional therapies may not be able to reach the deepest levels of mental liberation that ketamine therapy can provide. Our innovative approach unlocks a whole new level of healing and recovery by creating a more personalized experience tailored to each individual’s needs.
What conditions can be treated with ketamine therapy?
Ketamine therapy has been successful in treating resistant depression, anxiety, PTSD/trauma, and grief/loss. Our team of professionals will work closely with you to create a customized treatment plan that best suits your needs.
How soon can I expect results from ketamine therapy?
Results can vary from patient to patient, but many of our patients report experiencing relief within the first few weeks of starting treatment.
Is ketamine safe?
Ketamine therapy is considered a safe and effective treatment when administered correctly. Our team of experts has extensive experience providing ketamine injections to our patients and are committed to ensuring your safety throughout the entire process.
How does ketamine work with therapy?
Combining ketamine injections with therapy can be a truly transformative solution. The ketamine helps your body and mind relax, allowing you to gain insight into the root cause of your emotional issues and work through them in a safe environment.
Through our integration download post-session aids in incorporating insights and experiences into everyday life, we do advise that clients collaborate with an external therapist to reach the full potential of their healing.