FAQs

Explore our top FAQs from treatments and memberships to safety, results, policies, and what to expect at your visit. Feel informed and confident every step of the way, and learn what makes Nervana Medical’s approach truly unique.

{ “@context”: “https://schema.org”, “@type”: “FAQPage”, “mainEntity”: [ { “@type”: “Question”, “name”: “Which treatments do you offer at Nervana Medical?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “We provide a full range of wellness and aesthetic services, including weight loss, hormone therapy, IV/IM nutrient therapy, ketamine, Botox, Morpheus8, facials, PRP/PRF, and more.” } }, { “@type”: “Question”, “name”: “How do I know which treatment is right for me?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “The best way to find out what’s right for you is to book a free consultation. During this visit, your provider will review your goals, lifestyle, and health history to recommend a tailored plan.” } }, { “@type”: “Question”, “name”: “Do you offer both traditional and functional medicine approaches?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes. Nervana Medical blends traditional medical care with functional and integrative approaches to help you address the root causes of your concerns and achieve long-term wellness.” } }, { “@type”: “Question”, “name”: “Do you offer virtual telehealth appointments?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes. Telehealth consultations and appointments are available in multiple states. In-person visits are recommended when possible for more personalized education and written guidance.” } }, { “@type”: “Question”, “name”: “Do you offer membership options?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes. Our standard membership includes 15% off all services and products, exclusive VIP offers, and monthly Nervana Bank of the amount the membership costs. You also get over $300 worth of complimentary consultations and services. We also offer a personalized Medical Concierge membership designed to set your care around your individual health and wellness goals.” } }, { “@type”: “Question”, “name”: “What’s included in a membership?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Benefits vary by program, but often include discounts, priority booking, exclusive pricing, and extended appointment times that allow for more individualized attention and support.” } }, { “@type”: “Question”, “name”: “Is there a commitment required for memberships?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes. Most memberships include a one-year commitment and may have early cancellation fees. Pricing is locked in at the time of enrollment and guarded from future price increases while the membership stays active. Limited space availability. We reserve the right to dismiss patients from participation at any time.” } }, { “@type”: “Question”, “name”: “Are your treatments medically supervised?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, all treatments are overseen by licensed medical professionals.” } }, { “@type”: “Question”, “name”: “What is Cassie’s medical background and licensure?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Cassie is a board-certified Acute Care Nurse Practitioner (ACNP-BC). She has over 15 years of experience in healthcare, primarily in intensive care medicine, where she provided complex, high-acuity patient care.” } }, { “@type”: “Question”, “name”: “Does Cassie still see patients directly?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes. Cassie continues to work closely with patients while also leading and mentoring a multidisciplinary team of NPs, PAs, RNs, CMHCs, estheticians, and wellness experts.” } }, { “@type”: “Question”, “name”: “What if I have a complex medical history?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Your first consultation includes a comprehensive review of your past medical history, symptoms, goals, and concerns to ensure safe and appropriate care.” } }, { “@type”: “Question”, “name”: “Are controlled substances offered through telehealth?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “No. Controlled substances (such as testosterone or ketamine) are only provided in-clinic at our Sandy location. Controlled substances (such as testosterone or ketamine) may be prescribed if warranted per provider discretion to Utah residents only.” } }, { “@type”: “Question”, “name”: “What should I do if I have concerns after my visit?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Contact our team right away at (801) 335–5243. Your safety and comfort are our priority.” } }, { “@type”: “Question”, “name”: “What happens during my first visit?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Your visit includes a one-on-one conversation with a provider covering your wellness or aesthetic goals, medical history, lifestyle factors, and questions. You’ll receive personalized recommendations and, when applicable, written guidance for next steps.” } }, { “@type”: “Question”, “name”: “How long do appointments usually take?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Most appointments last 30–60 minutes depending on the service.” } }, { “@type”: “Question”, “name”: “How should I prepare for my appointment?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Complete your intake forms and send any lab results you want reviewed to hello@nervanamedical.com at least 48 hours before your appointment. If you need help filling out forms, arrive 15 minutes early and our team can assist you.” } }, { “@type”: “Question”, “name”: “Will I receive aftercare instructions?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, every treatment includes clear aftercare guidance to support your results. All aftercare instructions can also be found on our website.” } }, { “@type”: “Question”, “name”: “Do you accept insurance?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “We currently accept Cigna, Blue Cross Blue Shield of Utah, and UnitedHealthcare for select services only — most of our services are not covered by insurance. We also accept HSA/FSA for some services.” } }, { “@type”: “Question”, “name”: “Do you offer payment plans?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, we believe that everyone deserves to feel confident. We offer several flexible financing options to make our treatments more accessible. Please contact our office directly to learn more about our payment plans.” } }, { “@type”: “Question”, “name”: “Can I use HSA or FSA funds?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Some treatments may qualify depending on your plan’s guidelines.” } }, { “@type”: “Question”, “name”: “Is payment due at the time of service?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, payment is required at checkout unless otherwise arranged.” } }, { “@type”: “Question”, “name”: “Do you provide superbills?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, we can provide documentation upon request for qualifying services.” } }, { “@type”: “Question”, “name”: “How do I book an appointment?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “You can schedule online, call or text our team at your convenience.” } }, { “@type”: “Question”, “name”: “What is your cancellation policy?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “We understand that emergencies and work or family obligations can come up. However, missed appointments without notice prevent other patients from receiving care. For this reason, a credit card is required to hold your appointment. Appointments not canceled at least 24 hours in advance will be charged a $50 fee. Appointment lengths range from 15 minutes to several hours, depending on the service. Any changes to appointment length must be discussed with your provider in advance so time can be properly scheduled.” } }, { “@type”: “Question”, “name”: “How far in advance should I schedule?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Availability varies, but we recommend booking early for popular treatments to ensure we are able to accommodate your needs. Priority booking is reserved for medical concierge patients.” } }, { “@type”: “Question”, “name”: “Can I bring someone with me to my appointment?”, “acceptedAnswer”: { “@type”: “Answer”, “text”: “Yes, as long as it does not interfere with treatment or patient privacy.” } } ] }